SYSTEMS
Enterprise Digital Transformation
Turning ambiguous business needs into build-ready systems — from discovery to delivery.
I own products end-to-end across banking, fintech, and government platforms: running discovery and stakeholder workshops, writing the requirements engineers actually build from, and shepherding features from backlog to release.
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01 — Profile
Product ownership, built on analyst rigor.
Product-minded Business & System Analyst with 5+ years owning enterprise and government-scale platforms end-to-end. I translate strategic vision into prioritized, dependency-mapped backlogs; run stakeholder workshops across legal, regulatory, and technical audiences; and author the BRD/FRD/TOR, BPMN, and API documentation that turn ambiguity into build-ready specification. Comfortable operating at the executive level — roadmap narratives, KPI-linked value cases — and at the engineering level: API integrations, system architecture, solution design. My background spans banking, fintech, and World Bank–financed public-sector digital transformation.
Product Ownership & Discovery
Requirements Engineering
Stakeholder Management
Backlog & Prioritization
BPMN · UML · C4 Modeling
Agile / Scrum / SAFe
API & System Architecture
Solution & Functional Design
UAT & Traceability
02 — Experience
Where the work happened.
07.2025 — Present
Yerevan, AM
Yerevan, AM
Inecobank · Digital Transformation Office
IT Business Analyst / System Analyst
- Own the product backlog for the Corporate Open Banking Platform, translating executive priorities into dependency-mapped delivery items
- Build the platform's evidence-of-value narrative, mapping delivered features to measurable KPIs for executive audiences
- Own release communication: notes, migration paths, API deprecation notices, onboarding guides
- Partner with system architects on solution design — API integrations, auth flows, system-level decisions
06.2024 — 07.2025
Yerevan, AM
Yerevan, AM
Acba Bank
IT Business Analyst / System Analyst
- Managed a cross-departmental digital backlog, reconciling conflicting priorities into a single requirements baseline
- Authored BRDs and functional specs; mapped as-is/to-be workflows in BPMN before proposing optimizations
- Defined acceptance criteria and triaged defects across UAT cycles
11.2021 — 07.2024
Yerevan, AM
Yerevan, AM
Daniam LLC
IT Business Analyst / System Analyst · Manual QA
- Led TOR & Technical Specification development for three World Bank–financed national systems — zero major scope gaps at sign-off
- Applied BPMN, UML, and C4 modeling across multi-stakeholder government programs
- Built requirements traceability matrices from TOR through implementation and sign-off
11.2021 — 05.2022
Dubai, UAE
Dubai, UAE
MaskEX Global
IT Business Analyst
- Requirements analysis for trading modules, blockchain wallets, and KYC/AML compliance on a fintech platform
- Authored BRDs, FRDs, user stories, and acceptance criteria for token and wallet architecture
03 — Selected Projects
Seven systems, one discipline.
National-scale government platforms and enterprise systems where I owned discovery, requirements, and specification from first workshop to sign-off.
01
National E-Notary Platform
Ministry of Justice of Armenia · World Bank · Chamber of Notaries
- Prepared complete Business & Technical Requirements for Armenia's national digital notary platform
- Led stakeholder workshops, translating legal and regulatory requirements into implementation-ready documentation
- Produced BPMN process models, UML diagrams, and functional specifications
Lead BA / SA
02
Judicial Archive Information System
Ministry of Justice · World Bank · Judicial Department · National Archives
- Prepared complete business and technical requirements for the nationwide judicial archive platform
- Designed archival workflows, document lifecycle processes, metadata structures, and integration requirements
Lead BA / SA
03
Customs Post-Clearance Audit System
State Revenue Committee (SRC)
- Prepared end-to-end business and technical requirements
- Defined inspection workflows, audit processes, reporting requirements, and solution specifications
Lead BA / SA
04
Centralized Tax Audit Information System
State Revenue Committee (SRC)
- Prepared complete business requirements, technical specifications, and process models
- Defined business workflows, user roles, reporting requirements, and system integrations
Lead BA / SA
05
Electronic Reporting System (HNES)
State Revenue Committee (SRC)
- Prepared business and technical requirements for enhancements to Armenia's electronic taxpayer reporting platform
BA / SA
06
Postal Shipment Registration System
State Revenue Committee (SRC)
- Prepared business requirements, functional specifications, and workflow documentation
- Defined customs-related operational processes and integration requirements
BA / SA
07
Shell Armenia Fuel Station Automation
Shell Armenia
- Analyzed operational business processes and prepared technical documentation
- Defined system requirements and automation workflows
BA / SA
04 — Skills & Credentials
Tooling and formal training.
Modeling & Integration
BPMNUMLC4 Model
Enterprise ArchitectAstahNeo4j / Cypher
REST APISQLMicroservices
JavaScriptHTML5 / CSS3
Tools & Method
JiraFigmaTestrail
CmapAgile / ScrumSAFe
Waterfall
Licenses & Certifications
BA: Information System Design with BPMN & UML
Business Analysis: Foundations
Digital Business Analysis
PMI Agile Certified Practitioner — Prep
Data Analytics for Business Professionals
Better User Stories
Fundamentals of Business Analysis
05 — Certificates
Formal training, on record.
Original certificates — click any card to view the full document.
Business Analysis: Information System Design with BPMN & UML
IBA Institute
View certificate
Business Analysis: Foundations
IBA Institute
View certificate
Business Analysis Foundations
LinkedIn Learning · IIBA
View certificate
Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)
LinkedIn Learning · PMI
View certificate
Data Analytics for Business Professionals
LinkedIn Learning · NASBA
View certificate
Learning Digital Business Analysis
LinkedIn Learning · PMI
View certificate
1С:Документооборот 8 — Профессиональная работа (ред. 3.0)
1С:Первый Бит, Москва
View certificate
Настройка и администрирование «1С:Документооборот»
1С-Образование
View certificate
06 — Contact